Returns Information and Eligibility
All the folks here at Dispensary Supply Store want to thank you for shopping at www.DispensarySupplyStore.com. If for any reason, you have changed your mind about a purchase, you may return most unopened items within seven days of purchase for a refund. However, Dispensary Supply Store cannot process returns on Special Order Items. Please retain all packaging material until you’re delighted with the condition and performance of the item(s) purchased. Doing so will make it easier to return your item(s) if necessary.
Unopened Returns (Within Three Days of Purchase)
Unopened items shipped from www.DispensarySupplyStore.com can be returned within three days of receipt of shipment in most cases (Clearance Items, Special Order Items, do not qualify). Some products have different policies or requirements associated with them. We will issue your refund, less shipping and/or restocking fees (where required) once the product is returned to the warehouse and inspected. Refunds are always issued back to the original payment method. Shipping charges are non-refundable. Orders canceled after shipment are considered Unopened Returns and will be subject to shipping and restocking fees if applicable.
**DispensarySupplyStore.com must first authorize all returns. Items returned without prior authorization from DispensarySupplyStore.com will be returned to the sender. Once your return has been processed, you will receive a detailed email with the warehouse address of the item(s) that should be shipped back and instructions for the return.**
Unopened Returned Item(s) Standards:
· Merchandise must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside a plain brown shipping box (over-boxed/double-boxed). Do not send products back in the manufacturer’s packaging without over-boxing.
· Products must be free of scratches, dents, or cosmetic defects.
· Items must not have been used or installed in any way.
· Return must include all informational brochures, installation guides, cords & accessories.
· Special order items may not be returned for a refund, only for replacement if defective or damaged in transit.
DispensarySupplyStore.com may refuse a return for any item not in like-new condition. Additionally, returns may be refused if the manufacturer’s packaging is damaged or missing. The manufacturer’s packaging must be protected with a plain brown shipping box.
You are responsible for return shipping costs and for sending the item(s) back to the instructed warehouse in the same condition the shipment was delivered to you in. We highly recommend insuring your return package with the carrier of your choice. In the unfortunate event that you send back an item that happens to be damaged, lost, or stolen in transit back to the warehouse, DispensarySupplyStore.com is not responsible.
Unopened Return Instructions
· Request a return by calling DispensarySupplyStore.com at 406-317-5324, or by emailing support@missionsupplystore.com. All returns must be authorized.
· Ensure the merchandise is in its original packaging (manufacturer’s packaging), and place it in a shipping box to prevent any damage to the manufacturer’s packaging.
· Please remove or cover any existing shipping labels, stickers, or other materials on the shipping box from previous shipments to avoid confusion. A black marker can also cover any existing labels or bar codes.
· Address the package to the fulfillment center provided in the Return Authorization paperwork. Packages are not always returned to the original shipping location.
· Drop off the return at any shipping company of your choice. We recommend authorized UPS or FedEx Service Centers, which offer tracking and insurance.
· Once you drop off your return, please allow 4-5 business days for your return to reach our warehouse.
· Once received, your shipment will be inspected, and a refund will be issued within seven days.
Open-Box Returns (Within 30 Days of Purchase)
Some opened products may be eligible for return within 3 days of receiving at DispensarySupplyStore.com’s discretion. If approved, a 20% restocking fee will be applied. DispensarySupplyStore.com does not resell returned products as new items. Please contact us to find out if your product is eligible for return with a restocking fee assessed.
Please insure your return shipment with the carrier. In the unfortunate event that you send back an item that happens to be damaged, lost, or stolen in transit back to the warehouse, DispensarySupplyStore.com is not responsible.
Defective Products
Within 3 Days of Purchase
If a product you’ve ordered from DispensarySupplyStore.com proves to be defective within 3 days of purchase, we will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund once returned and inspected.
If you are returning an item purchased from DispensarySupplyStore.com due to operational failure, please call or email us first so we can attempt to assist you through troubleshooting. We may be able to fix the problem without the need for a return! Please also check your bulbs, wiring, surge protectors, etc.
All products should be thoroughly tested prior to return. If a returned item is tested and determined to be fully functional, the product will be sent back to you. DispensarySupplyStore.com will not offer a replacement or refund in these instances. Please troubleshoot and test your equipment before sending it back as defective!
3 Days or More (Warranty Claim)
Outside of the three-day return window, you will only be eligible for a repair or replacement under warranty, if offered. Most products sold on DispensarySupplyStore.com are covered under warranty. Warranties are agreements between the buyer and the manufacturer, not DispensarySupplyStore.com. DispensarySupplyStore.com accepts no responsibility, expressed or otherwise, for any manufacturer’s warranty. Should you have a warranty issue, you will deal directly with the manufacturer or abide by their policies and timelines. We are bound by the manufacturer’s policy as well. Manufacturers will refer customers back to DispensarySupplyStore.com when necessary.
Please be aware that some manufacturers require postage to be paid by the customer to and from them, some will only repair items under warranty, not replace or refund. Some manufacturers require end users to contact them directly for assistance and troubleshooting before offering a repair or replacement. It is your responsibility as a consumer to double-check the warranty being offered before purchasing a given product.
Items returned outside of the warranty period offered will not be accepted.
Defective Return Instructions
· Request a return by calling DispensarySupplyStore.com at 406-317-5324 or by emailing support@DispensarySupplyStore.com. All returns must be authorized.
· Ensure the merchandise is in its original packaging (manufacturer’s packaging) and place it in a shipping box.
· Please remove or cover any existing shipping labels, stickers, or other materials on the shipping box from previous shipments to avoid confusion. A black marker can also be used to cover any existing labels or bar codes.
· Tape the printed prepaid FedEx or UPS return shipping label to the sealed box.
· Drop off the return at any authorized UPS or FedEx Service Center. Please do not use drop boxes. To find the nearest authorized shipping location, please visit ups.com or fedex.com, depending on the label received.
· Once you drop off your return at UPS or FedEx respectively, please allow 4-5 business days for your return to reach our warehouse.
· Once received, your shipment will be inspected, and a refund or replacement will be issued depending on your stated preference.
Refunds
It can take 4-5 business days for your return to reach a DispensarySupplyStore.com fulfillment center. Once received and inspected (usually within 3-5 business days of delivery), your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note, depending on your credit card company’s processing times, it may take an additional 2-10 business days after your credit is applied for it to post to your account as available funds.
If a coupon was applied when purchasing the item returned, a refund for the discounted price paid will be issued to the original payment method.
Special Order Items - These are items that we do not stock in our warehouse, but instead, get from a third-party supplier. These items are not eligible for a refund or replacement unless they are damaged or defective. Special Order items are marked as such on DispensarySupplyStore.com.
Item/Shipment Damaged in Transit
It rarely happens, but once in a while, products are damaged during shipping. If you receive a package and you believe the item to have been damaged in transit to you, please refuse the package(s) with the driver, if possible, and clearly note any damage on the delivery receipt. If you are unable to refuse the damaged shipment(s), please notify DispensarySupplyStore.com by email or phone immediately.
Ground Packages
Ground packages must be opened within 72 hours of delivery to be inspected for any damage. DispensarySupplyStore.com must receive notice of the damage to report the claim and process a refund and/or replacement on your behalf. Refunds or replacements cannot be guaranteed if the item(s) were signed for as received in good condition or if we are not notified of damage incurred in transit within 72 hours.
Freight Shipments
Freight (palletized) shipments require someone to be at the delivery location to sign for and inspect the shipment. If you notice ANY visible damage (forklift holes, puncture marks in the boxes, large dents, smashed corners, holes in the packaging, etc., please refuse the shipment and note the damage on the delivery receipt. Do not sign for and accept the package. If the shipment was already accepted, please notify DispensarySupplyStore.com within 72 hours of delivery.
If you sign your name on the freight bill without noting any damages, you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is less possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs, or any other charges incurred by you from DispensarySupplyStore.com.
Typically DispensarySupplyStore.com will request pictures of the outer packaging and the product itself (if possible) upon notification of the damage.
Unauthorized Returns
You will be responsible for full freight charges and applicable fees going both ways, and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by DispensarySupplyStore.com.
Order Cancellations
Most orders may be canceled at any time before shipment. Some products are made to order, and if cancellation occurs after production, a cancellation fee may apply. Once the order has physically shipped, partially or completely, it is considered fulfilled and will require a return and will be subject to shipping and restocking fees if applicable.
To request cancellation of an order before shipment, please contact Customer Service via email or phone as soon as possible. The order is not considered canceled until you have been notified verbally or via email that we were successful in stopping the shipment from leaving the warehouse.
**Special Order Items may not be canceled**
Contact Us.
Still, have questions? Give us a call!
We want you to be happy with your purchase from DispensarySupplyStore.com. Shop confidently, knowing that if something goes wrong, we will do our best to fix it. We stand behind what we sell and hope to build trust with our customers to form long-term relationships.
If you aren’t entirely satisfied with your purchase, let us know! We’re here to help.
If you have any questions about a possible or current return, please contact us at 406-317-5324 or by email at support@DispensarySupplyStore.com.